Refund & Return Policy to learn eligibility

Refund & Return Policy to learn eligibility We want you to be satisfied with your purchase. Our Refund & Return Policy explains the conditions for returning products, requesting refunds, and exchanging eligible items. Please read this policy carefully before placing your order so you understand your options if a product does not meet your expectations.

## 1. Return Eligibility

Customers may request a return for eligible products that are unused, unworn, unopened where applicable, and in their original packaging with all tags and accessories intact.

To qualify for a return, items must be in their original condition and accompanied by proof of purchase. Certain products may not be eligible for return due to hygiene, safety, or product-specific restrictions.

## 2. Return Request Period

Please contact our customer support team within 14 days of receiving your order if you wish to request a return. Requests submitted outside this period may not be accepted unless required by applicable consumer protection laws.

## 3. Non-Returnable Items

Some products may not be eligible for return, including:

- Items marked as final sale.

- Used or damaged products that are not defective.

- Personal care or hygiene products that have been opened.

- Customized or personalized products, where applicable.

This does not affect any rights you may have under applicable consumer protection laws.

## 4. Refund Conditions

Once your returned item has been received and inspected, we will notify you whether your refund request has been approved or declined.

Approved refunds will be processed to your original payment method. Please allow additional time for your bank or payment provider to complete the transaction.

## 5. Exchanges

If you receive a defective, damaged, or incorrect product, please contact our support team with your order number and clear photographs of the issue. We will review your request and provide the appropriate resolution, which may include a replacement, exchange, or refund.

## 6. Return Shipping Costs

Customers may be responsible for return shipping costs unless the item received was defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws.

Original shipping charges may be non-refundable unless required by law or approved as part of your return request.

## 7. How to Request a Return

To start a return, please follow these steps:

1. Contact our customer support team with your order number.

2. Explain why you would like to return the item.

3. Provide photographs if the product is damaged, defective, or incorrect.

4. Wait for return instructions and approval before sending the item back.

Please do not send products back without contacting us first.

## 8. Late or Missing Refunds

If you have not received an approved refund, first check your bank account and contact your payment provider. If the refund is still missing, contact our customer support team for assistance.

## 9. Contact Us

If you have questions about our Refund & Return Policy, return eligibility, exchanges, or refund status, please contact our customer support team through the contact information provided on our website.

We appreciate your business and are committed to making your shopping experience as smooth as possible.

Thank you for shopping with us!